Forever Cacao is not liable for undelivered packages. For a tracked delivery please select a "tracked" and/or "signed for" service.
It is your responsibility as a customer to provide a deliverable physical address for delivery.
- For Ceremonial Cacao 1st class up to 1kg - £3.60
- For 1-1.9kg - £5.60
- 2nd class up to 1.9kg - £2.95
- For orders over 2kg we strive to find the cheapest and most reliable courier service.
- 1 bar - £1
- 2-4 bars - £1.50
- 5 bars and over - 1st and 2nd class rates apply
- Orders typically go out everyday
International shipping for Ceremonial Cacao is with Royal Mail's tracked and signed service which aims to deliver within 3-5 days.
- EU up to 1kg - £13.95
- EU 1-2kg - £15.95
- Rest of the World up to 2kg - £20
- EU up to 4 bars - £3.95
- Rest of the World up to 4 bars - £4.95
- 5 bars and over - tracked and signed service rates apply
Top tip...international shipping becomes far more economical with larger orders. Get a few friends together to share an order to offset shipping cost!
Returns and Refunds
If an order is returned to us as ‘return to sender/undelivered’ the postage cost to reship will be the customers responsibility. A link will be supplied for payment.
Once the original shipment is returned to us, we can send it out again and hopefully it will make it!
International deliveries can take approximately up to 10-14 working days however we cannot guarantee delivery dates for overseas orders as they are subject to customs clearance in the destination country.
Please bear in mind it is your responsibility to pay any taxes or customs charges that may be incurred once the items arrive in your country.
We will not be liable for any delay in the delivery of your order whatsoever including but not limited to force majeure events. These are circumstances beyond our reasonable control. If you have any queries or concerns regarding your order, please do not hesitate to contact us and we will do our very best to help.
Forever Cacao does not offer returns or refunds of opened packages as this is a food product.