Delivery

UK Orders

In the UK we send with Royal Mail tracked or DPD

While we offer Royal Mail tracked 24 and tracked 48 these are not guaranteed timeframes - please allow 1-2 working days for tracked 24 and 3-5 working days for tracked 48.

If you need an order urgently please get in touch.

International

Shipping services vary - please check in your locality for further information.

PLEASE NOTE - IT IS YOUR RESPONSIBILITY AS A CUSTOMER TO PAY ANY TAXES OR CUSTOMS CHARGES THAT ARE INCURRED ONCE THE ITEMS ARRIVE IN YOUR COUNTRY.

CUSTOMS CHARGES VARY FOR SHIPMENTS IN THE EU - THEY ARE ALWAYS THE CUSTOMERS RESPONSIBILITY.

ORDERS RETURNED WITH CUSTOMS CHARGES UNPAID WILL ONLY BE REFUNDED THE COST OF THE ORDER - NOT THE SHIPPING COST - THIS IS THE CUSTOMERS RESPONSIBILITY.

Forever Cacao is not liable for undelivered packages. 

It is your responsibility as a customer to provide a correct physical address for delivery.

** NOTE FOR SHIPPING TO THE MIDDLE EAST - Cacao is a perishable product with a melting temperature of 37 degrees centigrade.
Shipping is always going to be a gamble with such a perishable product and no courier offers insurance for such eventualities.

PLEASE DO NOT ORDER IF YOU WISH YOUR CACAO TO ARRIVE AS PICTURED - THERE IS EVERY CHANCE IT WILL MELT IN TRANSIT AND MAY ARRIVE IN LIQUID FORM. **

The exact cost will be calculated at checkout but as a rough guide:

Ceremonial Cacao 

  • Royal Mail - £4 - 4.60 
  • DPD Fully Tracked & Fast - £5 - £7

Chocolate Bars

  • 1 bar - £1
  • 2-4 bars - £1.50
  • 5 bars and over - 1st class rates apply
  • Orders typically go out everyday 

    International Orders

    International shipping for Ceremonial Cacao aims to deliver within 3-5 days however services vary.

    • EU up to 1kg - £13.95
    • EU 1-2kg - £17.95
    • Rest of the World up to 2kg - £20-£25
    International shipping for Chocolate Bars is with Royal Mail's standard airmail service.
    • EU up to 4 bars - £3.95
    • Rest of the World up to 4 bars - £4.95
    • 5 bars and over - tracked and signed service rates apply

    Top tip...international shipping becomes far more economical with larger orders. Get a few friends together to share an order to offset shipping cost!

    PLEASE NOTE - IT IS YOUR RESPONSIBILITY AS A CUSTOMER TO PAY ANY TAXES OR CUSTOMS CHARGES THAT ARE INCURRED ONCE THE ITEMS ARRIVE IN YOUR COUNTRY.

    CUSTOMS CHARGES VARY FOR SHIPMENTS IN THE EU - THEY ARE ALWAYS THE CUSTOMERS RESPONSIBILITY.

    ORDERS RETURNED WITH CUSTOMS CHARGES UNPAID WILL ONLY BE REFUNDED THE COST OF THE ORDER - NOT THE SHIPPING COST - THIS IS THE CUSTOMERS RESPONSIBILITY.


    Returns and Refunds

    Forever Cacao is not liable for undelivered packages.

    Forever Cacao does not offer returns or refunds. Please contact us if you are unsatisfied in any way and we will do our best to help.