Delivery

UK Orders

PLEASE NOTE:

In the UK Royal Mail are only running slower than usual in some areas - please only select the Royal Mail services if you're prepared to wait! We have added a fully tracked service with DPD for orders of 1kg and over. International shipping services are mostly unaffected - please check in your locality for further information.

 

Forever Cacao is not liable for undelivered packages. For a tracked delivery please select a "tracked" service. 

It is your responsibility as a customer to provide a deliverable physical address for delivery.

The exact cost will be calculated at checkout but as a rough guide:

Ceremonial Cacao 

  • Royal Mail 1st Class - £3.60 (only Saturday deliveries)
  • DPD Fully Tracked & Fast - £5

Chocolate Bars

  • 1 bar - £1
  • 2-4 bars - £1.50
  • 5 bars and over - 1st and 2nd class rates apply
  • Orders typically go out everyday 

    International Orders

    International shipping for Ceremonial Cacao is with Royal Mail's tracked and signed service which aims to deliver within 3-5 days.

    • EU up to 1kg - £13.95
    • EU 1-2kg - £15.95
    • Rest of the World up to 2kg - £20
    International shipping for Chocolate Bars is with Royal Mail's standard airmail service.
    • EU up to 4 bars - £3.95
    • Rest of the World up to 4 bars - £4.95
    • 5 bars and over - tracked and signed service rates apply

    Top tip...international shipping becomes far more economical with larger orders. Get a few friends together to share an order to offset shipping cost!

     

    Returns and Refunds

    If an order is returned to us as ‘return to sender/undelivered’ the postage cost to reship will be the customers responsibility. A link will be supplied for payment.

    Once the original shipment is returned to us, we can send it out again and hopefully it will make it!

    International deliveries can take approximately up to 10-14 working days however we cannot guarantee delivery dates for overseas orders as they are subject to customs clearance in the destination country. 

    Please bear in mind it is your responsibility to pay any taxes or customs charges that may be incurred once the items arrive in your country.   

    We will not be liable for any delay in the delivery of your order whatsoever including but not limited to force majeure events. These are circumstances beyond our reasonable control. If you have any queries or concerns regarding your order, please do not hesitate to contact us and we will do our very best to help.

    Forever Cacao does not offer returns or refunds of opened packages as this is a food product.

    Please contact us if you are unsatisfied in any way and we will do our best to help.